We currently ship exclusively within the Netherlands (NL).
Orders outside the Netherlands are not accepted at this time.

Shipping Rates

We offer FREE Standard Shipping on all orders within the Netherlands.
No minimum purchase amount is required.

Processing Time, Handling & Order Cut-Off time

• Order Processing time: 1 - 2 days (Monday to Sunday)
• Order Handling time: 3 - 4 days (Monday to Sunday)
• Orders placed before 17:00 (5:00 PM) – GMT+01:00 (Central European Standard Time, Amsterdam) are processed the same business day.
• Orders placed after 17:00 are processed the next business day.
  

If we experience a high volume of orders, processing may take slightly longer. We will notify you of any significant delays.

Delivery Time: Estimated delivery time based on customer locations

Order Tracking

Once your order is shipped, you will receive an email containing a tracking link.
You can use this link to track the real-time status of your delivery.

Incorrect Address or Failed Delivery

Please ensure your delivery address is entered correctly at checkout.
If a package is returned due to an incorrect or incomplete address:

• The customer is responsible for the re-shipping fee.

Lost or Damaged Packages

We are not responsible for packages lost or damaged during transit.
If this happens, please contact the courier directly using your tracking number.
You may also contact us for assistance, and we will do our best to help.

Customer support: 
Address: Trijntje Kemp-Haanstraat 13, 1941 HB Beverwijk, Netherlands
Email: contact@harlengrey.com
Phone number: +31 6 8726 2020
Support hours: (CET, Mon–Sun 9:00–17:00)

At Harlengrey, we want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a simple and customer-friendly return and refund process for customers in the Netherlands.

Return Eligibility

We accept returns for:

• Defective products
• Non-defective products
• New and slightly used items (no heavy wear, damage, or missing parts)

If the item is damaged due to misuse, we may not be able to approve the return.

Return Window

You may request a return within 30 days from the date you received your order.

Exchanges

We gladly accept exchanges for eligible products.
If the requested item is unavailable, a refund will be provided instead.

Return Method

All returns are processed by post.

A free return label is included in your package.
If you did not receive a label, please contact us and we will send a new one.

Fees

• Restocking fees: No cost
• Return shipping: Free (label provided)

There are no hidden charges.

Refund Processing Time

Once we receive and inspect your returned product, we will process your refund within 10 business days.

Refunds are issued to the original payment method. Depending on your bank or payment provider, processing times may vary.

How to Start a Return

To begin your return:

• Send us an email at support@harlengrey.com
   with your order number.
• Pack the items securely with the return label included in your package.
• Drop the package off at the indicated postal location.

We will notify you once your return has been received and processed.

Non-Returnable Items

For hygiene and safety reasons, certain personal items may not be eligible for return unless defective. If this applies, we will clearly indicate it on the product page.

Customer support: 
Address: Trijntje Kemp-Haanstraat 13, 1941 HB Beverwijk, Netherlands
Email: contact@harlengrey.com
Phone number: +31 6 8726 2020
Support hours: (CET, Mon–Sun 9:00–17:00)

Customer support: 
Address: Trijntje Kemp-Haanstraat 13, 1941 HB Beverwijk, Netherlands
Email: contact@harlengrey.com
Phone number: +31 6 8726 2020
Support hours: (CET, Mon–Sun 9:00–17:00)