Refund policy

At Harlengrey, we want you to be fully satisfied with your purchase. You have 30 days after delivery to return your item if you're unhappy for any reason.

To be eligible for a return, items must be unused, in original condition, and with all tags/packaging intact. Defective or damaged items should be reported with details, photos, or videos.

Return Address

All returns must be sent to the address below: Trijntje Kemp-Haanstraat 13, 1941 HB Beverwijk, Netherlands

Refunds

Once we receive and inspect the returned item, we will notify you.
If approved, your refund will be processed back to your original payment method.

Refund time: Within 10 days after approval

Restocking fee: No cost (we do not charge a restocking fee)

Exchange Policy

We currently do not offer direct exchanges.
If you need a different product, please return your item for a refund and place a new order.

Customer support 24/7

If you have any questions about returns or refunds, please contact our support team.

Email: contact@harlengrey.com
Phone number: +31 6 8726 2020
Address: Trijntje Kemp-Haanstraat 13, 1941 HB Beverwijk, Netherlands
Business day: MONDAY to SATURDAY
Closed days: SUNDAY

Business Information:

Trade name: Alphxworld
VAT number: NL865823996B01
Company registration number (KvK): 91938457