Refund policy
At Harlengrey, we want you to be fully satisfied with your purchase. You have 30 days after delivery to return your item if you're unhappy for any reason.
How to Request a Return
Contact us via contact@harlengrey.com or +31 6 8726 2020 within 30 days of receiving your order. Please provide your order number, a brief explanation, and a photo or video if the item is defective or damaged. A return label will be included in your packaging for easy return shipping.
Conditions for Return
Items must be unused, in original condition, and with all tags/packaging intact. Defective or damaged items should be reported with details, photos, or videos.
No restocking
No cost
Exchanges
We do not offer direct exchanges. If you would like a different item, please place a new order.
Refunds
Once we receive and inspect your return, we will issue your refund within 10 business days. Refunds will be made to your original payment method.
Customer support 24/7
Email: contact@harlengrey.com
Phone number: +31 6 8726 2020
Address: Trijntje Kemp-Haanstraat 13, 1941 HB Beverwijk, Netherlands
Business day: MONDAY to SATURDAY
Closed days: SUNDAY
Business Information:
Trade name: Alphxworld
VAT number: NL865823996B01
Company registration number (KvK): 91938457