Shipping policy

Shipping Destinations

We currently ship to the Netherlands and the United Kingdom.

Shipping charge

We are pleased to offer free standard shipping on all orders, regardless of order size or destination.
There are no hidden fees—the price you see at checkout is the final price you pay.

Order Cut-Off Time

Orders placed before 10:00 PM (GMT+01:00) Central European Standard Time—Amsterdam will be processed the same day. After this time, orders will be processed the following business day.

Order Handling Time

All orders are processed and prepared for shipment within 1—3 business days (Monday—Saturday).

Transit Time

Transit usually takes 3—5 business days (Monday—Saturday) depending on the destination.

Total Delivery Time

Estimated delivery time (United Kingdom & Netherlands): 4—8 business days

Customs, Duties & Taxes

Netherlands (domestic): No customs charges apply.

United Kingdom orders: Shipments may be subject to customs duties, import VAT, and handling fees. These charges, if applicable, are the responsibility of the customer.

Tracking Information

Once your order has shipped, you will receive a tracking number by email so you can follow your delivery.

Returns

Please see our Return & Refund Policy page for details on returns and exchanges.

Customer support 24/7

Email: contact@harlengrey.com
Phone number: +31 6 8726 2020
Address: Trijntje Kemp-Haanstraat 13, 1941 HB Beverwijk, Netherlands
Business day: MONDAY to SATURDAY
Closed days: SUNDAY

Business Information:

Trade name: Alphxworld
VAT number: NL865823996B01
Company registration number (KvK): 91938457